Tim A. Flanagan

""An amazingly comprehensive collection of designs, options, examples, and techniques on how to move from conflict avoidance to constructive resolution.""—Jim Kouzes, coauthor, The Leadership ChallengePraise for Craig E. Runde and Tim A. Flanagan's BooksBuilding Conflict Competent Teams""A comprehensive, thoroughly researched guide to the crucia...

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict;...