Reijers

Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about improving the way individual activities are performed, but rather ...

This monograph is devoted to advancing the scientific knowledge about the design and control of workflow processes. The author focuses on the following four issues in the area of business process management: - adequate workflow modeling- workflow design and redesign- performance evaluation of workflow processes- optimal resource allocation in a...