Kenneth Cloke

The classic text on resolving workplace conflicts, fully revised and updatedResolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater...

All organizations need to develop the systems, processes, techniques and relationships that affirm, rather than undermine, the intelligence and humanity of their employees; that encourage them to speak, hear, absorb, and utilize the information they need; that actually turn them around if necessary and improve the way they work.