Gerard Blokdijk

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to Virtualization Best Practices. Everything you wanted to know about virtualization but were afraid to ask. This book would be more appropriately titled "...

Problem Management investigates the underlying cause of incidents, and aims to prevent incidents of a similar nature from recurring. By removing errors, which often requires a structural change to the IT infrastructure in an organization, the number o ...