Bill Price

And the Golden Age of the Pharaohs. Ancient Egyptian history and mythology still has a powerful fascination for a wide cross-section and is a staple area of study for all school-children. The 'Tutankhamun and the Golden Age of the Pharaohs' exhibition ...

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy cust...